Help Center

 

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Street Furniture
What colours are avaliable?

Depending on the material, various standard colours are available. View the Street Furniture colours page for more information.

Does cast iron rust?

Cast iron will rust if not maintained, for example, if the paint is chipped leaving the surface of the product exposed.

What is the difference between Grade 304 and Grade 316 stainless steel?

Grade 304 is used as standard on our range of stainless steel products. It is ideal for where there is less risk of sodium chloride and contamination.

Grade 316 stainless steel is ideal waterside and coastal areas where there is a high level of sodium chloride in the air. View Stainless Steel Grades for more information.

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Litter Bins
Do you supply spare keys for litter bins?

Yes we do.  Please contact our sales team on 0844 800 4085  so that we can identify which key you require.

Do you offer refurbishment on litter bins?

Yes we do. A number of people choose to refurbish a litter bin to enhance a tired appearance, or to prolong the life of a bin.

The cost of refurbishment is about 40% of the cost of a new bin.

Ongoing long term refurbishment contracts are available on request. Just contact our litter bins department for more information.

What is an anti-fly posting finish?

Anti-fly poster coating is a mixture of resin and sand which provides an uneven finish making the surfaces difficult for posters to adhere.

View all litter bin optional extras.

What is the difference between economy and standard bins?

The standard bins are manufactured from 2mm gauge Zintec. Economy bins are also manufactured from 2mm gauge zintect but feature a 6mm thick base plate.

Can I add a logo on my litter bin?

Yes, logos can be added to litter bins. Contact us for more information.

How does the bait base work?

The bait base is an optional extra available on our range of litter bins. The litter bin is manufactured with a chamber with a hinged lid, which is accessible once the liner is removed. The poison bait is then placed. The rodent enters the chamber via access holes and takes the poison back to the nest.

I need a new liner, are they easy to obtain?

Yes, additional liners are available. Contact us for more information.

What is meant by litre size?

This is the capacity of the liner within the litter bin.

What materials are litter bins available in?

Litter bins are available in a range of materials including steel, stainless steel, cast iron, timber and plastic.

What are the optional extras available on litter bins?

Litter bins are available with a range of optional extras. For further information view the Litter Bin Options page.

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Bollards
What colours are available?

Bollards are available in a range of colours, view our standard colours. Non standard colours may include a surcharge.

What are the different types of fixing options?

Bollards are available with the following fixing options:

  • Root fixed – A permanent fixing, often used in anti-ram situations
  • Base plated – Often used where excavation may not be possible, or where a concrete base already exists
  • Telescopic – Provides periodic access without requirements for storage
  • Removable – Provides periodic access but requires storage when not in use. Additional ground fixing socket may be supplied.
What is the difference between ductile and cast iron?

Cast iron is brittle, ductile contains copper and magnesium, which changes the properties of the bollard. The bollard will bend rather than shatter or snap on impact.

Ductile iron is 35% more expensive than cast iron.

What types of materials are bollards available in?

Cast iron, ductile, mild steel, polyurethane, concrete, stainless steel, recycled plastic and timber.

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Cycle Parking, Shelters & Walkways
How many cycles can I fit in a cycle locker?

A single sided locker can fit one cycle.  A double sided locker can fit two cycles.

What is the recommended spacing for Lean to Cycle Stands?

We would recommend 800mm centres as standard in-between stands this will allow you to easily manoeuvre cycles in and out of positions.

Will my Shelter be watertight to the Building?

As standard a gap of 50mm will be left between the shelter and a building. However, further protection from the elements can be offered in the form of a weather resistant barrier. For more information on weather resistance barriers please contact a member of our Sales Team.

Can I have an enclosed Shelter?

Yes, we offer a range of options such as PVC roll up panels, Roller Shutter Doors and PETg UV Side Panels.

Can the framework of the Shelter be coated to any colour?

We offer a standard range of colours however any BS/RAL colour can be accommodated POA.

What items can be retro fitted?

Extensions to form banks of shelters, Roof extensions and guttering can all be added at a later date to suitable shelters.

How can security be increased in the shelters?

We can offer additional security through CCTV, lighting, high security panels and security gates.

A range of Security measures can be offered, from simple Mesh Swinging or Sliding gates, Roller Shutter Doors, Automated Doors and much more. A wide range of locking mechanisms are available for access including Hasp and Staple, Digital, Mechanical locks, Keyed locks and Swipe card access.

What is the lead time on a Bespoke shelter?

The lead time on a Bespoke shelter is generally 10-12 weeks from point of order to installation. However on some occasions this can be improved on. If you require a shorter lead time please contact a member of our Sales team.

What is the lead time on a standard shelter?

The lead time on a standard shelter is generally four weeks however on some occasions this can be improved on. If you require a shorter lead time please contact a member of our Sales team.

Can I Collect?

Yes you can collect the majority of our products from our Head Office in Newcastle-Under-Lyme. Please contact a member of our Sales Team to discuss collections.

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Benches & Seats
Which seats are best suited to areas which are prone to vandalism?

Not all seats are vandal resistant. Recycled plastic slats are prone to fire damage as are timber seats which would not withstand a prolonged direct attack. Mild steel seats are best suited to areas of vandalism.

What is the normal sitting height of a seat?

The nominal sitting height of the seat varies depending on the type of seat. A typical height is 450mm. Out benches range from 420mm-520mm.

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Delivery
What is the lead time on a Bespoke shelter?

The lead time on a Bespoke shelter is generally 10-12 weeks from point of order to installation. However on some occasions this can be improved on. If you require a shorter lead time please contact a member of our Sales team.

What is the lead time on a standard shelter?

The lead time on a standard shelter is generally four weeks however on some occasions this can be improved on. If you require a shorter lead time please contact a member of our Sales team.

Can I Collect?

Yes you can collect the majority of our products from our Head Office in Newcastle-Under-Lyme. Please contact a member of our Sales Team to discuss collections.

How are Shelters Supplied?

Our Shelters are supplied flat packed ready to install on site. The only exception to this being the Lunar and Sofco Junior Shelters which are fully assembled.

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Tree Protection
What is the largest tree grille available?

The large grille is approximately 2000mm square.

What is the smallest tree grille available?

The smallest grille available in our current range is 700mm square.

How are tree guards attached?

On Broxap systems, the tree frame is supplied with lugs to which the guard is bolted. If a tree guard is not required the frame is supplied without lugs.

A guard may be fitted at a later date but would be supplied with spiked legs which simply stick into the ground.

Buderus systems use a clip arrangement which secure the guard to the grille itself.

Can a tree grille be fitted after a tree has been planted?

Yes, by utilising detachable central supports on a medium duty frame.

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Installation and Maintenance
What Warranties and Guarantees do you offer?

Our Warranties and Guarantees can be viewed via this link.

What Cleaning/Maintenance will my canopy require?

Our Maintenance procedures can be viewed directly via our O&M Manuals. Alternatively Broxap can offer a Maintenance and Cleaning Service which will ensure peace of mind that your Canopy is receiving the best possible aftercare. To discuss our maintenance packages further please contact a member of our sales team.

Can I fix directly to Tarmac?

All of our shelters require concrete foundations in the form of concrete pads or a concrete base. If you would like a price for groundworks or for further information on foundation details please contact a member of our Sales team.

Do you provide an installation service?

Yes, we can provide a one stop shop from the initial site visit, to ordering your shelter, completing a site survey & groundworks along with an installation service. Please contact a member of our Sales team to discuss this in more detail and to obtain costs.

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Products
How many cycles can I fit in a cycle locker?

A single sided locker can fit one cycle.  A double sided locker can fit two cycles.

What is the recommended spacing for Lean to Cycle Stands?

We would recommend 800mm centres as standard in-between stands this will allow you to easily manoeuvre cycles in and out of positions.

Will my Shelter be watertight to the Building?

As standard a gap of 50mm will be left between the shelter and a building. However, further protection from the elements can be offered in the form of a weather resistant barrier. For more information on weather resistance barriers please contact a member of our Sales Team.

Can I have an enclosed Shelter?

Yes, we offer a range of options such as PVC roll up panels, Roller Shutter Doors and PETg UV Side Panels.

Can the framework of the Shelter be coated to any colour?

We offer a standard range of colours however any BS/RAL colour can be accommodated POA.

What items can be retro fitted?

Extensions to form banks of shelters, Roof extensions and guttering can all be added at a later date to suitable shelters.

How can security be increased in the shelters?

We can offer additional security through CCTV, lighting, high security panels and security gates.

A range of Security measures can be offered, from simple Mesh Swinging or Sliding gates, Roller Shutter Doors, Automated Doors and much more. A wide range of locking mechanisms are available for access including Hasp and Staple, Digital, Mechanical locks, Keyed locks and Swipe card access.

View all